For Elisabeth Schwitter, managing director of the Hotel Allegra, service is a high priority. In the current highly competitive business environment, the Hotel Allegra cannot afford to be complacent. The management team is constantly on the look-out for additional services that appeal directly to its primarily business guests. By summer 2002, it had become apparent that such 'tethered' communication methods would no longer meet the needs of the growing number of guests who were now carrying wireless network-enabled laptops. As far as the hotel was concerned, turning down requests from clients for a means of connecting their wireless PCs to the Internet was not in keeping with its service ethos. Hotel Allegra and ABB Installationen AG undertook a thorough evaluation of the market. Armed with a detailed understanding of the price/performance ratios and security features provided by the leading solutions, the Hotel Allegra chose a 3Com solution.
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