*Sponsored Post by Fluke Networks* 3 Ways AirMagnet WiFi Analyzer Helps a Network Consulting Firm Save Time (and Money)By CWNP On 02/28/2014 - 40 Comments
This is a post sponsored by Fluke Networks demonstrating the uses of the AirMagnet WiFi Analyzer.
Byline: Karthik Krishnaswamy, Product Manager, Fluke Networks
Small team. Multi-state, multi-vertical service offerings. And shot-in-the dark wireless troubleshooting? That's a recipe for weary wireless network deployments and costly problem resolution. See how one network-consulting firm uses AirMagnet WiFi Analyzer to solve these problems, stretch their staff further, and even gain new clientele.
A team stretched both thin and wide
Trusted Network Solutions, a network and services consulting firm in Salt Lake City, UT, serves hundreds of clients in government, healthcare, education and small business across three states, and struggled to meet the staffing needs of their varied clients across hundreds of miles. When the engineers were on the job, their blind system of analyzing wireless issues not only caused unnecessary rounds of solution implementation and re-testing, but also cost the company labor hours.
The network consulting company also struggled to explain why upgrading network and deploying a new wireless solution was a good business decision to their customers. Customers had a hard time understanding what makes a wireless network "just work," and without standardized reporting that explained what was going on, the company faced a technical language barrier. Trusted Network Solutions needed an accurate, time-efficient way to diagnose wireless problems, suggest solutions, and expand their business.
Enter AirMagnet WiFi Analyzer.
Trusted Network Solutions picked Fluke Networks' AirMagnet WiFi Analyzer Pro to help negate issues they were experienced with their lacking, old tool set, and to quickly evaluate and streamline their evaluation, reporting and sales process. Here are the top three ways the solution helped the consulting company save time - and even earn more money:
1. Bye-bye to blindness: Using AirMagnet WiFi Analyzer, technicians can easily and quickly see signal degradation and identify potential network threats with one pass of the environment. With their previous tools, they didn't have the expansive view of what was going on, and didn't have any key details like why an Access Point would switch from one channel to another. No more time wasted figuring out what the problem is - now, Trusted Network Solutions spends that time developing a solution.
2. Less problems, more money: Now that Trusted Network Solutions saves hours of time per day that were previously spend troubleshooting, technicians are able to recommend solutions and visit more customers during the day, which has increased the customer satisfaction rate and allows them to add additional accounts. AirMagnet WiFi Analyzer is a tool that works for the company - no longer are they worked harder than their tools.
3. A-B-C, 1-2-3 reporting: With AirMagnet WiFi Analyzer, Trusted Network Solutions can walk into a customer environment, and create an accurate, comprehensive report that the business can actually understand. No longer is the focus of their conversations explaining technical details, but rather visible, data-driven needs for upgrades or improvements.
Read the full Trusted Network Solutions case study here, and learn why Trusted Network Solutions says AirMagnet WiFi Analyzer is a top-of-the-market tool.