Wi-Fi Troubleshooting Playbooks - Lessons Learned through Interdisciplinarity (Feb. 2026 Webinar Resources)

By Tom Carpenter On 03/02/2026

Download the sample playbook used in this month's webinar and read some of the research Tom cited in his presentation.

First, here is the promised download of the sample playbook in PDF and the HTML app version:

Second, I wanted to provide a few of the research papers I cited in the webinar. Here are the links to those:

AutoTSG: Learning and Synthesis for Incident Troubleshooting

Nissist: An Incident Mitigation Copilot based on Troubleshooting Guides

Problem-Solving and Tool Use in Office Work: The Potential of Electronic Performance Support Systems to Promote Employee Performance and Learning

Use of a Surgical Safety Checklist to Reduce Morbidity and Mortality

Emergency Airway Management: A Systematic Review on the Effectiveness of Cognitive Aids in Improving Outcomes and Provider Performance

Generating Structured Plan Representation of Procedures with LLMs

Mining Procedures from Technical Support Documents

Factors Associated with the Use of Cognitive Aids in Operating Room Crises

CACAO Security Playbooks version 2.0

Thanks for attending this month's webinar (which is archived here) and I'll see you next month.

Tom

Tagged with: playbooks, runbooks, checklists, cognitive aids, troubleshooting wi-fi, troubleshooting

Blog Disclaimer: The opinions expressed within these blog posts are solely the author’s and do not reflect the opinions and beliefs of the Certitrek, CWNP or its affiliates.

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