Customer Service...Hmph...You Ain't Seen Nothin'
I just got back from Ruckus Wireless's First Annual Big Dogs Conference. It was the best thing since...sliced cheese. (inside joke) Two long days of back-to-back meetings, but these were no ordinary meetings, and this was no ordinary conference. Dreamed up, brought to fruition, and even MC'd by Ruckus's own David Callisch and his team of marketing geniuses (including June Eidson and Lisa Lavarias), this was a chance for Ruckus's customers, partners, employees (including all senior management and top engineers), and others with a vested interest to pour into one gigantic place to get to know each other, to share their knowledge and problems, and to become something akin to Ruckus family.
Now I have to tell you that Ruckus, for such a small company, knows how to treat its customers and partners. Holy cow batman. They spared no expense. I felt like royalty, and for a country boy from Bremen, GA (yes, it's actually on Google Maps), it was...um..."off the hook...or chain...or whatever that saying is." There were roadmap sessions (Niv kicked butt), sessions on RF design (Victor just rules), and my personal favorite: The Firing Line. Yes, it's just what it sounds like. CXO's and VP's were on stage taking pot shots from the quite-large audience for over an hour. No question was off limits, and they did their best and were transparent and honest. Big Kudos.
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